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Perspectives on operating models and business transformation

Practical thinking on how organizations should structure operations — from GBS and shared services through automation to AI-native models. Written from 35+ years in the field.

AllOperating Model ArchitectureGBS & Operating ModelsDigital OperationsOperating ModelsWorkforce & OperationsTechnology & PlatformsAutomation & AI
Operating Model ArchitectureMar 2026

What does 'architecture' really mean in business?

Ask ten executives what 'architecture' means and you'll get ten different answers. The CHRO thinks org design. The CTO thinks network, intrusion, databases. Facilities thinks workspace design. Every one of them is right — and every one of them is looking at one piece of a system that nobody is designing as a whole.

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Operating Model ArchitectureMar 2026

From enterprise architecture to operating model: the missing design layer

You have enterprise architects, business architects, solution architects, and data architects — each designing one piece of the system. But nobody owns the full picture. Operating model architecture is the integrating discipline that connects them all.

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GBS & Operating ModelsFeb 2022

Global Business Services addresses 5 modern business trends

Global Business Services represents the evolution of cost-centric and scale driven efforts but also can be the enabler of modern extended enterprises that integrate internal and external assets

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Digital OperationsJan 2022

6 guiding principles to master Digital Business

These days most companies integrate digital elements yet plenty of corporate failures and opportunities offer guidance to become a successful and profitable business

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Operating ModelsNov 2020

Digital Operations Strategy 4 Key questions

Strategy is about choices; choosing what you do and what you don’t do.

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Operating ModelsOct 2020

Journey to a Modern Enterprise Operating Model

A Digital Transformation journey is as unique as each organization. In fact, it is all about transforming the business into a more agile, profitable enterprise. Something that has been accelerated...

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Digital OperationsAug 2020

Digital Value Creation, ROI and Business Case are key Post-Covid

During August 2020, KPMG and HFS Research released the results from a COVID survey that gauged priorities and trends across a wide group of corporate customers. The first takeaway was the consensus...

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Workforce & OperationsAug 2020

Remote Work & WFH shaped by location-driven experiences

As a remote worker for decades and long-time resident of one of the largest recipients of recent internal migration – COVID-19, tax exiles and remote workers – in America: Miami, discussing remote...

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Workforce & OperationsJun 2020

From Future Of Work to Work From Home, let’s tackle 4 basic questions

Much has been written about the Future of Work. Global thought leaders like the World Economic Forum, consultancies like McKinsey, media like the BBC, labour organizations and governments, they have...

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Workforce & OperationsMay 2020

The Future Of Work is exciting and scary, but hardly new

The excitement, fear and other deep emotions Technology and Automation change bring to the Workforce are real, but hardly new.

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Technology & PlatformsMar 2020

5 Low Code Technologies and the promise of Citizen Developers

Low Code / No Code is driven by a simple idea: software technology increasingly accessible to people with limited or no technical knowledge

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Automation & AIAug 2019

Automation and 2 key Technologies for Digital Operations success

In the early 2000’s Larry Bossidy, a GE alum and CEO of Honeywell – Fortune #83 at the time, along with Ram Charan, released a #1 NY Times best seller called “Execution: The Discipline of Getting...

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Technology & PlatformsSep 2018

API Technology 7 Takeaways for Business Success

APIs intrigue me. My API journey started many years ago the way you would expect: I heard the term, ignored it for some time and eventually lead teams addressing business requirements by leveraging...

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Digital OperationsAug 2018

Simplification killing your Digital Journey

Simplification, transparency and responsiveness increasingly permeate our daily lives as consumers, empowering us with options and the ability to hold vendors and service providers accountable....

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Digital OperationsNov 2017

Digital Enterprise: What do you mean?

Insights, acronyms and trends on “Digital” surround us. New – and newly adopted -technology capture the spotlight as the plummeting cost of technology and interconnectedness via mobile and social...

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