Operating Model ArchitectureJun 2026
Operating Model Types: A Practitioner's Glossary
TOM, Product, Agile, Agentic, Composable — the field has a dozen operating model labels. A practitioner's map of what each means and when it fits.
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Insights
Perspectives on operating models and business transformation
Practical thinking on how organizations should structure operations — from GBS and shared services through automation to AI-native models. Written from 30+ years in the field.
Series · Rethinking the Target Operating Model
Target Operating Models stopped failing. Here is what changed.
What a target operating model is, what it actually produces, why most failed for a decade, and what works now — a practitioner's view.
Start the seriesPart 2Why four out of five Target Operating Models failed for a decade — and what reshaped the discipline8 min read
Part 3What MBB and Big 4 actually deliver when you commission a Target Operating Model10 min read
Part 4The four attributes of a Target Operating Model that actually worksComing soon
Part 5When work is no longer just human: the agentic operating modelComing soon
Part 6The multi-sourced workforce: designing for FTE, contractors, BPO, consultants, gig, and agentsComing soon
Part 7From shared services to global business services to skill hubs: the WHERE dimension of operating model designComing soon
Part 8Target operating model for small and mid-sized businesses: the pragmatic versionComing soon
Operating Model ArchitectureMar 2026
What Architecture Means in Business: 6 Disciplines and the Gap Between Them
Ask ten executives what 'architecture' means and you'll get ten different answers. The CHRO thinks org design. The CTO thinks network, intrusion, databases. Facilities thinks workspace design. Every one of them is right — and every one of them is looking at one piece of a system that nobody is designing as a whole.
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Operating Model ArchitectureMar 2026
From enterprise architecture to operating model: the missing design layer
You have enterprise architects, business architects, solution architects, and data architects — each designing one piece of the system. But nobody owns the full picture. Operating model architecture is the integrating discipline that connects them all.
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GBS & Operating ModelsFeb 2022
Global Business Services addresses 5 modern business trends
Global Business Services represents the evolution of cost-centric and scale driven efforts but also can be the enabler of modern extended enterprises that integrate internal and external assets
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Digital OperationsJan 2022
6 guiding principles to master Digital Business
These days most companies integrate digital elements yet plenty of corporate failures and opportunities offer guidance to become a successful and profitable business
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Operating ModelsNov 2020
Digital Operations Strategy 4 Key questions
Strategy is about choices; choosing what you do and what you don’t do.
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Operating ModelsOct 2020
Journey to a Modern Enterprise Operating Model
A Digital Transformation journey is as unique as each organization. In fact, it is all about transforming the business into a more agile, profitable enterprise. Something that has been accelerated...
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Digital OperationsAug 2020
Digital Value Creation, ROI and Business Case are key Post-Covid
During August 2020, KPMG and HFS Research released the results from a COVID survey that gauged priorities and trends across a wide group of corporate customers. The first takeaway was the consensus...
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Workforce & OperationsAug 2020
Remote Work & WFH shaped by location-driven experiences
As a remote worker for decades and long-time resident of one of the largest recipients of recent internal migration – COVID-19, tax exiles and remote workers – in America: Miami, discussing remote...
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Workforce & OperationsJun 2020
From Future Of Work to Work From Home, let’s tackle 4 basic questions
Much has been written about the Future of Work. Global thought leaders like the World Economic Forum, consultancies like McKinsey, media like the BBC, labour organizations and governments, they have...
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Workforce & OperationsMay 2020
The Future Of Work is exciting and scary, but hardly new
The excitement, fear and other deep emotions Technology and Automation change bring to the Workforce are real, but hardly new.
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Technology & PlatformsMar 2020
5 Low Code Technologies and the promise of Citizen Developers
Low Code / No Code is driven by a simple idea: software technology increasingly accessible to people with limited or no technical knowledge
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Automation & AIAug 2019
Automation and 2 key Technologies for Digital Operations success
In the early 2000’s Larry Bossidy, a GE alum and CEO of Honeywell – Fortune #83 at the time, along with Ram Charan, released a #1 NY Times best seller called “Execution: The Discipline of Getting...
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Technology & PlatformsSep 2018
API Technology 7 Takeaways for Business Success
APIs intrigue me. My API journey started many years ago the way you would expect: I heard the term, ignored it for some time and eventually lead teams addressing business requirements by leveraging...
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Digital OperationsAug 2018
Simplification killing your Digital Journey
Simplification, transparency and responsiveness increasingly permeate our daily lives as consumers, empowering us with options and the ability to hold vendors and service providers accountable....
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Digital OperationsNov 2017
Digital Enterprise: What do you mean?
Insights, acronyms and trends on “Digital” surround us. New – and newly adopted -technology capture the spotlight as the plummeting cost of technology and interconnectedness via mobile and social...
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